Terms of Service
Our terms and conditions
1. General information
These terms set out the rules for using the getmenu.online platform, which allows restaurants and food venues to present menus online, including via QR codes.
By using the service, the user accepts these terms in full.
2. Definitions
- Service – the getmenu.online platform
- Administrator – the owner and operator of the service
- User – anyone using the service
- Business customer – a restaurant or food venue with an account
- Content – menus, descriptions, prices, photos, and other data entered into the service
3. Scope of services
The service enables in particular:
- creating and publishing menus online,
- managing menu content,
- presenting restaurant information,
- sharing menus via a link or QR code.
The Administrator does not guarantee uninterrupted availability of the service and reserves the right to technical breaks.
4. Registration and account
Only entities operating a food service business may create an account.
The user is required to:
- provide true and up-to-date data,
- secure their login credentials,
- not share the account with third parties.
5. Responsibility for content
The business customer is fully responsible for content published in the service, in particular for the accuracy of descriptions and prices, compliance with the law, and holding copyrights to published materials.
The Administrator is not responsible for content entered by customers.
6. Prohibited actions
In particular, it is prohibited to:
- use the service in a way that violates the law,
- publish misleading content,
- interfere with the operation of the system,
- use the service for spam or abuse.
The Administrator reserves the right to suspend or delete an account in case of violations of the terms.
7. Administrator liability
The Administrator is not liable for service downtime, loss of data caused by factors beyond its control, or damages resulting from improper use of the service.
The service is provided “as is”.
8. Payments and subscriptions
8.1. Billing model
The service may be offered on a subscription basis (e.g. monthly subscription). Access to features and public menu display is available only during an active, paid subscription.
8.2. Automatic renewal
The subscription renews automatically for the next billing period unless the user cancels it manually in the management panel before the next period starts.
8.3. Subscription cancellation
The user is fully responsible for canceling the subscription. Cancellation ends the service at the end of the paid billing period (i.e. the subscription remains active until the end of the current billing month).
8.4. Failed payment and access suspension
If a payment fails (e.g. insufficient funds or declined transaction), access to the service may be suspended and public menu display may be blocked until the subscription is successfully paid.
8.5. Refunds
Fees for a started billing period are generally non-refundable, unless mandatory law provides otherwise.
8.6. Payment operator
Payments may be processed by an external payment operator (e.g. Stripe). The Administrator does not store users’ payment card data.
9. Intellectual property
Software, the service layout, and graphic elements are protected by copyright. The user does not acquire any rights to the software beyond the right to use the service in accordance with the terms.
10. Privacy
Rules for processing personal data are set out in the Privacy Policy, which is an integral part of these terms.
The personal data controller is Plumbaum Web Solutions, based in Norway (org.nr 835455432), hereinafter the Administrator.
The Administrator uses external service providers (data processors), such as:
- Supabase (database and authentication),
- Stripe (payment processing),
- Vercel (hosting),
- Google (maps).
These entities process data only under data processing agreements and in accordance with applicable law.
11. Changes to the terms
The Administrator reserves the right to make changes to the terms. The current version is always available in the service.
12. Governing law
These terms are governed by the law applicable in the European Economic Area, including Norway.
13. Contact
For matters related to these terms, the user may contact the Administrator using the contact details available in the service.